Privacy Policy

Who We Are

Holiday Lights Phoenix ("Holiday Lights Phoenix," "we," "us," or "our") designs and installs residential, commercial, and HOA holiday lighting across the greater Phoenix, Arizona area. This Privacy Policy explains how we collect, use, share, and protect personal information through holidaylightsphx.com, our estimate forms, phone calls, emails, and text messages.

By using our website or services, you agree to the practices described in this policy.

Information We Collect

Information you give us

When you request an estimate, book service, submit a maintenance request, or contact us, you may provide:

• Your name, email address, and mobile phone number
• Your property address and zip code
• Photos of your home or property
• Gate codes or access instructions
• Property type, budget range, lighting interests, and project notes
• How you heard about us and whether you are a returning customer
• Your text message consent choices

Information we record about text message consent

When you opt in to text messages, we keep a record of the phone number you gave us, which consent boxes you checked, and the date and time you opted in. We also record opt-out requests so we stop texting you. We keep these records to honor your choices and to show that we have your permission.

Information collected when you visit our website

Our website host and analytics tools may record your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit. We use cookies and similar technologies for this purpose. See Cookies and Tracking for details.

Information from others

We may receive your contact details from a customer who refers you, or from platforms such as Google, Facebook, or Instagram when you reach out to us through them.

How We Use Your Information

We use the information we collect to:

• Prepare estimates and custom lighting designs
• Schedule and perform installation, maintenance, removal, and storage services
• Contact you by phone or email about your estimate, appointments, and project
• Send transactional text messages about your estimate and appointments, when you opt in to them
• Send marketing text messages and emails, only when you opt in to them
• Keep records of your text message consent and opt-out requests
• Process payments and keep accurate customer records
• Answer questions and respond to maintenance requests
• Improve our website, services, and customer experience
• Meet legal obligations and protect our rights

We do not sell your personal information, and we do not use your mobile number for any purpose you have not agreed to.

SMS Opt-In and Text Messaging

How you opt in

You can opt in to text messages from Holiday Lights Phoenix by checking a consent box on our estimate form at holidaylightsphx.com/quick-estimate. The form has two separate checkboxes: one for transactional messages and one for marketing messages. Both checkboxes are optional and are not checked for you. You can request an estimate without checking either one.

When you check a box and submit the form, you agree to receive that type of text message from Holiday Lights Phoenix at the mobile number you entered. Checking one box does not sign you up for the other.

Messages you may receive

• Transactional messages cover estimate confirmations, quote follow-ups, installation and removal scheduling, appointment reminders, and updates about your project.
• Marketing messages cover seasonal offers, early booking discounts, new services, and service updates. We only send marketing texts to people who check the marketing consent box. Leave it unchecked and you receive no marketing texts.

Frequency and costs

Message frequency varies based on your project and the time of year. Message and data rates may apply. Consent to receive text messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

How to opt out or get help

• Reply STOP to any message to unsubscribe. You can also reply CANCEL, END, QUIT, UNSUBSCRIBE, or STOPALL. We send one final message confirming you have opted out, and then we stop texting that number.
• Reply START to opt back in.
• Reply HELP for help, call (480) 531-9780, or email HolidayLightsPhoenix@gmail.com.

Full text program details appear in the SMS section of our Terms of Service.

Mobile Information Sharing

In plain terms: we do not sell, rent, or share your mobile phone number, your text message opt-in data, or your consent with any other company for its marketing. This applies to every section of this policy, including the sharing described below.

How We Share Information

We do not sell or rent your personal information. We share information only in these situations:

• Service providers. Companies that help us run our business, such as website hosting, form processing, customer relationship management, text messaging platforms, email, scheduling, and payment processing. They use your information to perform services for us and for no other purpose.
• Our crew and subcontractors. Installers working on your project receive the details they need, such as your address, access instructions, and design plan.
• Legal requirements. When the law, a court order, or a government request requires it, or to protect the rights, property, or safety of our customers, our team, or others.
• Business transfers. If we sell or transfer our business, customer information may transfer to the new owner under the terms of this policy.

None of the situations above include sharing text message opt-in data or consent with any third party. See Mobile Information Sharing.

Cookies and Tracking

Our website uses cookies, pixels, and similar tracking technologies. Cookies are small files your browser stores when you visit a site. Pixels are small pieces of code that tell a platform when someone visits a page or submits a form.

Types of cookies we use

• Essential cookies. Keep the website and estimate form working properly.
• Analytics cookies. Tools such as Google Analytics may show us which pages people visit, how long they stay, and how they found our site. This helps us improve the website.
• Advertising cookies and pixels. Tools from Google and Meta (Facebook and Instagram) may measure how our ads perform and show our ads to people who have visited our site. These companies set their own cookies and follow their own privacy policies.

Your cookie choices

• Block or delete cookies in your browser settings. Some site features may not work without them.
• Opt out of Google Analytics with the Google Analytics opt-out browser add-on.
• Manage Google ad personalization at Google Ad Settings.
• Manage Facebook and Instagram ad preferences at Meta Ad Preferences.

Our website does not currently respond to "Do Not Track" browser signals. We do not use cookies or tracking tools to collect your text message consent or share it with anyone.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

• Secure HTTPS encryption on our website and estimate forms
• Access to customer information limited to team members and crew who need it to do their jobs
• Service providers that maintain their own security safeguards for the data they handle for us

No method of internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security. If a security incident affects your personal information, we will notify you as required by law.

Your Rights and Choices

You have the following rights over your personal information:

• Access. Ask us what personal information we have about you and request a copy.
• Correction. Ask us to fix information that is wrong or incomplete.
• Deletion. Ask us to delete your personal information. We may keep records the law requires us to keep.
• Opt out of text messages. Reply STOP to any text at any time. Reply START to opt back in. Reply HELP for help.
• Opt out of marketing email. Use the unsubscribe link in any marketing email, or email us and ask to be removed.
• Withdraw consent. You can take back any consent you gave us at any time. This does not affect messages sent before you withdrew it.
• Cookie choices. Block or delete cookies in your browser, or use the opt-out tools listed in Cookies and Tracking.

We will not treat you differently for using any of these rights.

How to make a request

Email HolidayLightsPhoenix@gmail.com or call (480) 531-9780. We may ask you to confirm your identity before we act on a request. We respond to requests within 30 days.

Gate Codes and Property Photos

We use gate codes and access instructions for one purpose: reaching your property for scheduled work. We limit access to the crew assigned to your job.

Photos you upload help us design your display and prepare your estimate.

Data Retention

We keep personal information as long as we need it to provide services, maintain customer records, meet legal and tax requirements, and resolve disputes. Many returning customers ask us to keep their design details from one season to the next. We keep records of text message consent and opt-outs for as long as we need them to honor your choices. When we no longer need information, we delete it or remove the details that identify you.

Children's Privacy

Our website and services are for adults 18 and older. If you believe a child under 13 has sent us personal information, contact us and we will delete it.

Third-Party Links

Our website links to other sites, such as Google, Facebook, and Instagram. Those sites follow their own privacy practices, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page shows when we made the latest change. Using our website or services after an update means you accept the revised policy.

Contact Us

Questions about this Privacy Policy or your information? Reach us here:

See also our Terms of Service.