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Submit a Maintenance Request

Something wrong with your display? Submit a ticket below and we will get it fixed fast. Existing clients receive priority response — usually within 24 hours or less.

✓ Free for All Clients

✓ 24–48 Hour Response

✓ Commercial Priority Same-Day

✓ No Bulb-Out Guarantee

Maintenance Request Ticket

Fill out the form and we will dispatch a crew to your property as quickly as possible.

Full Name *

Phone Number *

Property Address *

City *

Zip Code

Gate Code (if applicable)

What Is the Issue? *

💡 All my lights are out ✨ A few lights are out 🌳 House lit, tree is not 🔗 Lights shifted or fell ⏰ Timer not working ❓ Other / Something else

Describe the Issue *

Best Time for Us to Come By

✓ Request Received!

We are on it. Our team will review your request and reach out within 24 hours to confirm your service window. For urgent issues call us directly at (480) 531-9780.

⚠ Something went wrong. Please try again or call us directly at (480) 531-9780.

Before You Submit

Quick Troubleshooting Steps

Try these three steps first — they resolve many common light issues in under two minutes without a service visit.

Christmas light troubleshoot step 1 — check timer and outlet

Check the Timer & Outlet

Make sure your timer or smart plug is powered on and set correctly. If using a timer, confirm the on/off schedule is still programmed. Try plugging something else into the same outlet to confirm it has power.

Christmas light troubleshoot step 2 — check circuit breaker

Check the Circuit Breaker

If all your lights went out at once, a tripped breaker is the most common cause. Check your electrical panel for any tripped breakers and reset if needed. Outdoor circuits are typically labeled on the panel door.

Check Strand Connections

Walk your display and look for any strand connections that may have worked loose — especially near tree stakes and outlet connections. Reseat any loose plugs. If a single section is out, that connection is usually the culprit.

Still Not Working? We Got You.

Submit the ticket above or call us directly. Your display will be back up and shining fast — that is our promise.

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